Watches customer behavior and warns you before they leave. Scores churn risk, alerts your team with context, and tracks save outcomes.
Capabilities
Monitors product usage drops, support ticket spikes, and NPS declines daily
Scores accounts on churn risk, low, medium, high, critical
Alerts the CS team with context on why the risk was triggered
Tracks save actions and outcomes to improve the playbook
Reports monthly on churn patterns and cohort analysis
Connects churn signals to specific product or service issues
Goal example
"Flag 90%+ of churning accounts at least 30 days before renewal. Save rate above 40% on flagged accounts."
That's the entire setup. No prompts. No workflows.
Differentiators
Not just usage drops. Your AI analyst monitors support tickets, NPS scores, engagement patterns, billing issues, and stakeholder changes, combining them into a holistic risk score.
Churn signals appear weeks before cancellation. Your AI analyst catches them early enough for your team to intervene, not three days before renewal.
Not just "Account X is at risk." Every alert includes what changed, why it matters, and recommended actions based on what's worked for similar situations.
Your AI analyst tracks which save actions work, discounts, feature demos, executive calls. Over time, recommendations get smarter based on what actually prevents churn.
FAQ
It monitors every customer account for churn signals, usage drops, support spikes, NPS declines, scores risk, and alerts your CS team with context and recommended actions. It also tracks which save actions work.
Signals typically appear 30-60 days before cancellation. Your AI analyst catches declining usage patterns, increasing support tickets, and sentiment shifts well before the customer decides to leave.
Your CSMs can mark alerts as false positives, which improves the risk model over time. The AI learns what's a real churn signal for your specific product and customer base.
Other workers
Answers customer questions fast. Routes complex issues to humans with full context. Updates the knowledge base. Never puts a customer on hold.
Guides new customers through their first 30 days with the right steps at the right time. Tracks milestones, nudges stragglers, and flags at-risk accounts.
Your first Shadow Worker is ready in 30 seconds. No contracts, no workflows to build, no AI to babysit.