Collects what customers say everywhere and turns it into a prioritized list your product team can act on. No more feedback lost in support tickets.
Capabilities
Collects feedback from all channels, support tickets, NPS, reviews, sales calls, Slack
Categorizes by theme, feature area, and sentiment automatically
Scores priority using impact vs. frequency across customer segments
Writes a weekly digest for the product team with top insights
Maintains a living feedback backlog, deduplicated and current
Alerts when a feature request spikes suddenly or sentiment shifts
Goal example
"Process 100% of customer feedback within 24 hours. Deliver a weekly top-10 insights digest every Monday."
That's the entire setup. No prompts. No workflows.
Differentiators
Support tickets, NPS surveys, G2 reviews, sales call notes, Slack messages, your AI analyst collects feedback from everywhere and unifies it in one prioritized backlog.
Not a dump of raw feedback. Your analyst scores each item by frequency and impact, so your PMs see what matters most, not what's loudest.
When a feature request suddenly surges or sentiment on a feature drops, your analyst alerts the team immediately, not three weeks later in a quarterly review.
Feedback from your top 10 accounts carries different weight than feedback from free trial users. Your AI analyst scores priorities by customer tier and revenue impact.
FAQ
It collects customer feedback from every channel, support, NPS, reviews, sales calls, categorizes and scores it by priority, and delivers a weekly digest to your product team. No feedback gets lost.
It scores each item using frequency (how many customers mentioned it), impact (how it affects retention and revenue), and customer tier (enterprise feedback weighted higher). PMs see what actually matters.
No. It handles the passive feedback that's already flowing in, support tickets, surveys, reviews. It surfaces what customers are already telling you, so your researchers can focus on deeper discovery.
Other workers
Turns changelogs and tickets into clear, customer-facing release notes. Published within 24 hours of every deploy.
Monitors your competitors daily and tells you what changed before your team reads about it on LinkedIn. Delivers digests, updates battlecards, and alerts on major moves.
Your first Shadow Worker is ready in 30 seconds. No contracts, no workflows to build, no AI to babysit.