Answers common IT questions, resets passwords, and guides employees through tech issues. Routes complex problems to the right person with full context.
Capabilities
Answers Level 1 IT requests, password resets, VPN setup, software install guides
Triages and routes complex issues to the right IT person
Maintains and updates the internal IT FAQ automatically
Tracks ticket volume and resolution time by category
Onboards new employees with an IT setup checklist
Identifies recurring issues and recommends permanent fixes
Goal example
"Resolve 70%+ of L1 IT tickets without human involvement. First response under 3 minutes."
That's the entire setup. No prompts. No workflows.
Differentiators
VPN not working? Need to reset your password? Your AI technician responds in minutes with step-by-step guidance, no waiting in a ticket queue.
Complex issues get routed to the right IT specialist, based on category, severity, and expertise. Full context included so nobody asks "have you tried restarting?"
When a new solution is discovered, your AI technician drafts a FAQ article. Recurring issues get documented automatically, reducing future ticket volume.
Every new employee gets a personalized IT setup checklist, hardware, software, accounts, VPN, security. Tracked to completion.
FAQ
It handles Level 1 IT requests, password resets, VPN issues, software installation, basic troubleshooting, and routes complex issues to the right specialist with full context.
It guides users through self-service password reset workflows. For security, it doesn't have direct access to reset credentials, it walks users through the approved process.
Security incidents and data access issues are immediately escalated to your IT lead. The AI support worker never handles security-sensitive requests independently.
Other workers
Tracks all software subscriptions, flags unused licenses, and alerts before renewals. Finds savings your team didn't know existed.
Checks who has access to what, flags anomalies, and generates compliance-ready reports. Orphaned accounts and over-permissioned users don't slip through.
Your first Shadow Worker is ready in 30 seconds. No contracts, no workflows to build, no AI to babysit.