AI Workers

The full catalog of AI Workers you can hire through Shadow. Each role follows the AI Employee Framework.

Sales

Business Development Representative

Finds the right people to talk to and writes the first message.

  • - Build prospect lists matching your ICP
  • - Find verified emails and LinkedIn profiles
  • - Track buying signals (job changes, funding, hires)
  • +3 more
HubSpot Pipedrive LinkedIn Sales Nav Lemlist +2
Sales

Lead Qualification Specialist

Responds to incoming leads fast, qualifies them, and books a meeting with the right salesperson.

  • - Respond to inbound leads within 5 minutes (form, chat, email)
  • - Qualify using a predefined scorecard (budget, need, timing, authority)
  • - Enrich the lead profile with public data
  • +2 more
CRM Google Calendar Calendly Intercom +1
Sales

Sales Operations Analyst

Keeps the CRM clean, the pipeline accurate, and the forecast reliable.

  • - Clean CRM data daily (duplicates, missing fields, stale contacts)
  • - Enrich company and contact records with fresh data
  • - Update deal stages based on latest activity
  • +2 more
CRM Enrichment tools Google Sheets Slack
Sales

Proposal Coordinator

Drafts commercial proposals and quotes from templates, so sales reps spend time selling, not formatting.

  • - Generate proposals from templates using deal data in CRM
  • - Customize content sections based on client industry and needs
  • - Track sent proposals (opened, viewed, signed)
  • +2 more
CRM Google Docs PandaDoc DocuSign +1
Product

Customer Insights Analyst

Collects what customers say everywhere and turns it into a prioritized list the product team can act on.

  • - Collect feedback from all channels (support tickets, NPS, reviews, sales calls, Slack)
  • - Categorize by theme, feature area, and sentiment
  • - Score priority using impact vs frequency
  • +2 more
Intercom Zendesk NPS tools CRM +2
Product

Product Communications Writer

Turns changelogs and Jira tickets into clear, customer-facing release notes.

  • - Read completed tickets/PRs for each release
  • - Write customer-friendly release notes (no jargon)
  • - Categorize changes (new feature, improvement, bug fix)
  • +2 more
Jira Linear GitHub CMS +1
Product

Competitive Intelligence Analyst

Monitors your competitors daily and tells you what changed before your team reads about it on LinkedIn.

  • - Monitor competitors (product updates, pricing, hiring, funding, content)
  • - Deliver a weekly intel digest with key signals
  • - Maintain up-to-date battlecards for the sales team
  • +1 more
Google Alerts Mention LinkedIn Notion +2
Engineering

QA Tester

Tests the product, logs bugs with full context, and tracks what's been fixed.

  • - Run predefined test scenarios after each deploy
  • - Log bugs with steps to reproduce, screenshots, and severity
  • - Track bug resolution status and flag overdue fixes
  • +2 more
Jira Linear Staging environment Slack
Engineering

Technical Writer

Keeps your technical docs, API references, and internal wikis accurate and up to date.

  • - Write and update product documentation from PRs and tickets
  • - Maintain API reference docs when endpoints change
  • - Flag outdated docs that don't match current product behavior
  • +1 more
GitHub GitBook Notion Readme +2
Engineering

Code Review Analyst

Reviews pull requests for style, bugs, and best practices before a human engineer looks at them.

  • - Review PRs for code style, naming conventions, and linting issues
  • - Flag potential bugs, security risks, and performance concerns
  • - Check for missing tests or incomplete error handling
  • +2 more
GitHub GitHub Actions Slack
Customer Success

Customer Support Representative

Answers customer questions fast. Routes complex issues to humans with full context.

  • - Answer Level 1 tickets (how-to, known bugs, feature questions)
  • - Categorize and prioritize incoming tickets
  • - Escalate complex issues with structured context (what happened, what was tried, what's needed)
  • +2 more
Intercom Zendesk Knowledge base CRM +1
Customer Success

Client Onboarding Coordinator

Guides new customers through their first 30 days with the right steps, at the right time.

  • - Send the onboarding sequence (welcome email, setup guide, check-in messages)
  • - Track onboarding milestone completion (account setup, first use, integration connected)
  • - Nudge customers who fall behind on key steps
  • +2 more
CRM Customer.io Intercom Mixpanel +2
Customer Success

Customer Retention Analyst

Watches customer behavior and warns you before they leave.

  • - Monitor product usage drops, support ticket spikes, and NPS declines
  • - Score accounts on churn risk (low / medium / high / critical)
  • - Alert the CS team with context on why the risk was triggered
  • +2 more
Product analytics CRM Support tool Stripe +2
IT

IT Support Technician

Answers common IT questions, resets passwords, and guides employees through tech issues.

  • - Answer Level 1 IT requests (password reset, VPN setup, software install guides)
  • - Triage and route complex issues to the right IT person
  • - Maintain an internal IT FAQ
  • +2 more
Jira Service Desk Freshservice Okta Google Admin +1
IT

Software Asset Manager

Tracks all software subscriptions, flags unused licenses, and alerts before renewals.

  • - Maintain inventory of all SaaS tools, licenses, and costs
  • - Track usage per tool and flag unused or underused licenses
  • - Alert before renewal dates (30 days, 7 days)
  • +2 more
Productiv Zylo Email Google Sheets +1
IT

IT Compliance Auditor

Checks who has access to what, flags anomalies, and helps with compliance.

  • - Audit user access across all connected tools quarterly
  • - Flag former employees still with active accounts
  • - Detect over-permissioned users (admin rights they shouldn't have)
  • +2 more
Okta Google Admin BambooHR Personio +2
HR

Recruitment Coordinator

Reads every application, scores candidates against your criteria, and surfaces the best ones first.

  • - Screen incoming applications against job requirements
  • - Score candidates on must-have and nice-to-have criteria
  • - Write a short summary for each shortlisted candidate
  • +2 more
Lever Greenhouse Workable Email +2
HR

HR Onboarding Specialist

Makes sure new hires have everything they need on Day 1 and checks in during their first 90 days.

  • - Send pre-boarding documents (contract, policies, welcome guide)
  • - Create personalized onboarding schedule (meetings, training, buddy intro)
  • - Track task completion (IT setup, doc signing, training modules)
  • +2 more
BambooHR Personio Email Google Calendar +2
HR

Employee Engagement Analyst

Runs regular pulse surveys, analyzes the results, and flags morale issues early.

  • - Send short pulse surveys (5 questions max) weekly or biweekly
  • - Analyze responses by team, tenure, and trend over time
  • - Flag teams with declining scores
  • +2 more
Typeform Google Forms Lattice Slack +1
Finance

Accounts Receivable Clerk

Tracks unpaid invoices, sends payment reminders, and keeps cash flow visible.

  • - Monitor all outstanding invoices and due dates
  • - Send payment reminders at Day 0, Day 7, Day 14, Day 30
  • - Flag overdue invoices with escalation to the account owner
  • +2 more
Stripe Chargebee QuickBooks Email +2
Finance

Bookkeeping Assistant

Categorizes every transaction, spots anomalies, and prepares clean books for the accountant.

  • - Categorize bank transactions against the chart of accounts
  • - Match receipts to transactions
  • - Flag anomalies (unusual amounts, duplicate charges, uncategorized items)
  • +2 more
QuickBooks Pennylane Xero Dext +2
Finance

Financial Reporting Analyst

Generates your weekly and monthly financial dashboards so leadership always knows the numbers.

  • - Generate weekly revenue and cash position summary
  • - Build monthly P&L, balance sheet highlights, and burn rate report
  • - Track key metrics (MRR, runway, unit economics) over time
  • +2 more
QuickBooks Xero Stripe Chargebee +2